Refund Policy

Last updated: 15 September 2026

This policy explains how refunds, deposits and cancellations work for services bought from iMavericks Digital, including card payments taken through Stripe. Where a signed agreement for your project sets different terms, that agreement takes precedence, as described in our Terms & Conditions.

How we bill

Most projects are billed in stages: a deposit before work begins, then payments tied to agreed milestones. Fixed-price services bought online are paid in full at checkout. Ongoing services, such as SEO, PPC management and website maintenance, are billed monthly in advance.

Deposits

A deposit reserves time in our schedule and pays for the discovery and planning work that starts straight away. A deposit is refunded in full if you cancel in writing within 48 hours of paying and before any work has begun. After that, deposits are non-refundable.

Cancelling a project in progress

You can cancel a project at any time by emailing us. You pay for the work completed up to the date of cancellation, measured against the agreed milestones, and we refund anything you have paid beyond that. Milestones you have already approved are not refundable.

Monthly services

Monthly services can be cancelled with 30 days’ written notice. A month that has already started is not refunded, and you will not be billed again once the notice period ends.

When we give a full refund

We are unable to start the work we agreed to deliver
You were charged in error or charged twice for the same invoice
We cancel the project for reasons within our control

What is not refundable

Milestones you have approved and work that has been delivered
Third-party costs paid on your behalf, including domains, hosting, software licences, stock images, font licences and advertising spend
Work delayed or stopped because materials, access or approvals we needed from you were not provided

How to request a refund

Email contact@imavericksdigital.com with your name, the invoice or receipt number, and the reason for the request. We reply within two business days and aim to resolve every request within ten business days.

How refunds are paid

Approved refunds go back to the original payment method. Card refunds processed through Stripe usually appear on your statement within 5 to 10 business days, depending on your bank.

Before disputing a charge

If something has gone wrong, please contact us before raising a dispute with your bank. We can almost always resolve it faster directly.

Changes to this policy

We may update this policy from time to time. The version published on this page when you made a payment is the version that applies to that payment.

Contact

Email contact@imavericksdigital.com or call +1 910-463-1191.

Frequently Asked Questions

Four connected practices: brand and identity, websites and ecommerce, product and application design, and search and digital marketing. Most clients start with one and grow into the others. Because the same team covers all four, nothing is lost in a handover between agencies.

Fixed scope, fixed price. After a discovery conversation we send an itemised scope with a single number and a delivery date, and that is the number you pay. We do not bill hourly, and we do not raise change orders for work that was in the original scope.

It depends on scope, but we commit to a date in writing before you sign, and you can watch progress on a staging link from week one. The two things that most often move a timeline are delays in getting content and feedback, so we agree a review schedule up front.

Yes. We work with clients across the United States and run to US time zones, coast to coast, so there is real overlap with your working day. Questions get answered the same afternoon rather than the next morning.

We do not disappear at go-live. Launch is monitored, analytics are verified as actually recording, and we stay on until the numbers settle and your team is confident running the site. Ongoing support and retainers are available but never required.

You do, outright, on final payment. That includes the source code, the design files, the hosting and the analytics accounts. There is no proprietary page builder you cannot leave, and no licence that expires if you stop working with us.

Let's Talk.

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