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AI Voice Agent

Missed calls are missed revenue, and voicemail rarely gets a callback. We build voice agents that answer on the first ring, work out what the caller needs, book it into your calendar, and pass anything complicated straight to a person.

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What is included

Call answering

Picks up on the first ring, day or night

Natural conversation

Understands callers who interrupt, pause or change their mind

Appointment booking

Checks live availability and writes the booking to your calendar

Call routing

Warm transfer to the right person, with the context already gathered

Voicemail and follow-up

Takes a message, then sends the summary by text or email

Call transcripts

Every conversation recorded, transcribed and searchable

Guardrails

Agreed limits on what it may say and what must go to a human

Your numbers, your accounts

Telephony set up in your name, never locked to us

How a voice agent handles your calls

Three things happen on every call. You approve how each one behaves before it answers a single customer.

01 — Answer

It picks up before the second ring

Every call is answered straight away, including the ones that arrive at nine in the evening or while your line is already busy. The agent greets the caller in your words and says plainly that it is an assistant.

  • Answers day and night, and takes the overflow when your line is engaged
  • Introduces itself as an assistant, which several US states now require
  • Speaks from a script you approve rather than improvising
Support team taking calls with headsets

02 — Understand and book

It works out what they want, then books it

The agent asks the questions your front desk would ask, checks real availability and confirms the slot while the caller is still on the line. No callback, no voicemail tag.

  • Checks live calendar availability before offering a time
  • Writes the booking and the caller's details into your system
  • Sends the confirmation by text or email
Agent handling a customer call

03 — Hand over

Anything complicated goes to a person

The agent is given clear limits. When a call falls outside them it transfers to whoever you nominate and passes on what the caller already said, so nobody has to repeat themselves.

  • Warm transfer with the context already gathered
  • An agreed list of topics that must go to a human
  • Every call transcribed and searchable afterwards
Call handler working at a desk

What we build

Support team taking calls with headsets
Agent handling a customer call
Call handler working at a desk

How We Work

  1. Discover

    We map the goal, the audience and the constraints before proposing anything.

  2. Design

    Structure first, surface second. You approve each stage before we move on.

  3. Build

    Built in the open, with a staging link you can check any day of the week.

  4. Launch

    Tested, documented, handed over, and supported for 30 days.

Stories of Impact

We came to them mid-replatform with a store that was losing customers at checkout. They rebuilt the funnel, wired the tax and shipping properly, and stayed on after launch until the numbers settled. The scope they quoted is the scope we paid.
av-dm-1 Ecommerce Replatform — Regional Retail Group
We had a logo that worked on a laptop and nowhere else. They delivered the full mark family, every file format we needed, and a guidelines document our printer actually understood. Nobody has asked us for an EPS since.
av-hk-1 Brand Identity System — B2B Software Company
The site our marketing team can finally update without a developer. Every section is editable, the page speed held up under our launch traffic, and the handover included training rather than a folder of files.
av-mr-1 Website Rebuild — Healthcare Services Provider
They started with an audit that told us uncomfortable things, then fixed them in priority order rather than selling us a retainer. The reporting is in plain English, and they say so when something is not worth doing.
av-tl-1 SEO & Content Program — Professional Services Firm

Serious Digital Work, Without the Agency Theatre

Senior People Only

The people who pitch are the people who build. No junior hand-off.

Fixed Scope, Fixed Price

A written scope with a number and a date, agreed before we start.

Built to Scale

Systems that hold up when your traffic and your team grow.

US Time Zones

Real overlap with your working day, coast to coast.

Own Everything

Full IP transfer on final payment. Your code, your accounts, your data.

Serious Digital Work, Without the Agency Theatre

Frequently Asked Questions

We connect an agent to your existing business number through a telephony provider such as Twilio. Calls can go to the agent first, or only when your line is busy or out of hours.

Yes. The agent introduces itself clearly and offers a person at any point. Several US states now require that disclosure, and hiding it damages trust in any case.

It transfers to whoever you nominate, passing on what the caller already said so nobody has to repeat themselves. If no one is free it takes a message and sends you a summary.

Usually five to eight weeks for a first version, including the call flow, your booking and CRM connections, and testing against real recorded calls before it goes live.

Works with what you already use

Nothing here asks you to move platforms. We connect to the tools your team is already in.

Telephony

Your existing business number, routed through a provider such as Twilio

Calendars

Google Calendar, Outlook, Calendly

CRM

HubSpot, Salesforce, Pipedrive, Zoho, or any CRM with an API

Notifications

SMS, email, Slack

More AI services

AI Chat Agent AI chat agents for your website and WhatsApp that answer from your own content, qualify enquiries and book appointments. AI Lead Qualification An AI agent that reads every enquiry, asks the missing questions, scores the lead against your criteria and routes it into your CRM. AI Knowledge Assistant An AI assistant that answers questions from your own documents, with sources shown, for your team or your customers. AI Development Custom AI agents and integrations for small business. We automate the work that costs you real hours, then hand it over fully documented.

Let's Talk.

Tell us what you are building. We come back within one business day with a plan, a timeline and a number.

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