AI Knowledge Assistant
The answer usually exists already, buried in a policy document, an old proposal or somebody's inbox. We build assistants that search your own material and answer in plain language, showing the source so anyone can check it.
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What is included
Document ingestion
Policies, manuals, contracts, spreadsheets and past projects
Cited answers
Every reply shows where it came from so it can be checked
Permissions
People only see answers from material they are allowed to read
Internal or customer-facing
Run it for your team, your customers, or both
Stays current
Reindexed when documents change, so answers do not go stale
Gap reporting
Shows the questions your documentation cannot answer
Search that works
Finds by meaning, not just by matching words
Private by default
Configured so your documents are not used to train models
How the assistant answers
The answer usually exists already. These three steps are what make it findable in plain language.
01 — Read your material
It reads what you already have
Policies, manuals, contracts, spreadsheets and past proposals are indexed so they can be searched by meaning rather than by matching words. When a document changes it is reindexed, so answers do not quietly go stale.
- Word documents, PDFs, spreadsheets, slides and web pages
- Searched by meaning, not keyword matching
- Reindexed when documents change
02 — Answer with the source
Every answer shows where it came from
Replies are written in plain language with the source attached, so anyone can check the original before acting on it. People only ever see answers drawn from material they are allowed to read.
- Cited answers that can be checked against the original
- Respects the permissions you already set
- Configured so your documents are not used to train models
03 — Show the gaps
It tells you what your documentation cannot answer
When the answer genuinely is not there, the assistant says so and logs the question. Those logs usually become the most useful list of documentation worth writing.
- Says it does not know rather than inventing an answer
- Logs unanswered questions as a to-do list
- Run it for your team, your customers, or both
What we build
How We Work
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Discover
We map the goal, the audience and the constraints before proposing anything.
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Design
Structure first, surface second. You approve each stage before we move on.
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Build
Built in the open, with a staging link you can check any day of the week.
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Launch
Tested, documented, handed over, and supported for 30 days.
Stories of Impact
We came to them mid-replatform with a store that was losing customers at checkout. They rebuilt the funnel, wired the tax and shipping properly, and stayed on after launch until the numbers settled. The scope they quoted is the scope we paid.
Ecommerce Replatform — Regional Retail Group
We had a logo that worked on a laptop and nowhere else. They delivered the full mark family, every file format we needed, and a guidelines document our printer actually understood. Nobody has asked us for an EPS since.
Brand Identity System — B2B Software Company
The site our marketing team can finally update without a developer. Every section is editable, the page speed held up under our launch traffic, and the handover included training rather than a folder of files.
Website Rebuild — Healthcare Services Provider
They started with an audit that told us uncomfortable things, then fixed them in priority order rather than selling us a retainer. The reporting is in plain English, and they say so when something is not worth doing.
SEO & Content Program — Professional Services Firm
Serious Digital Work, Without the Agency Theatre
Senior People Only
The people who pitch are the people who build. No junior hand-off.
Fixed Scope, Fixed Price
A written scope with a number and a date, agreed before we start.
Built to Scale
Systems that hold up when your traffic and your team grow.
US Time Zones
Real overlap with your working day, coast to coast.
Own Everything
Full IP transfer on final payment. Your code, your accounts, your data.
Frequently Asked Questions
Works with what you already use
Nothing here asks you to move platforms. We connect to the tools your team is already in.
Document types
Word, PDF, spreadsheets, slides, web pages
Scanned paper
OCR set up first, then indexed like anything else
Where it lives
An internal tool, your website, or both
Access
Your existing permissions, team by team
More AI services
Let's Talk.
Tell us what you are building. We come back within one business day with a plan, a timeline and a number.